If you need to exchange it for the same item, send us an email at and send your item to: SIK Hobbies Rockingham, 10-12 Goddard Street, Rockingham WA 6168, Australia. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also let you know of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Gift cards are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If the item we shipped is not the item you ordered we will take action accordingly. Our products are covered by the manufacturer's warranty, so you do not have to worry. We will try to resolve issues of warranty/faulty items with you. Please do not send your purchase back to the manufacturer. Please do not return the item before you contact us and get a return confirmation from us. You can email or call us, photos and details of your order are necessary. It just seems like a couple more diagrams would make this kit a lot more user friendly.For anyone else with kids that like this kit, check out the SC100 and 300 kits.If you are having problems with your purchase, please contact us as soon as you notice an issue. My son is a very proficient reader, so that's not it (even I was having a hard time deciphering the instructions, and I have a college degree). The radio circuit is depicted pictorially (as are all 100 circuits in the SC100 kit) but for some reason, the additional projects in this kit are not pictured there are just written directions and they are difficult to understand. He was really excited about the additional projects, too (there are 3 other circuits you can build from this kit) but the directions are very difficult to understand. He was really excited to build a radio because some of the parts are different than what he has in the Jr kit- specifically the adjustable resistor, amplifier, and the FM receiver (plus a higher voltage (4.5v) battery, it runs on 3 AA) they may be redundant for other kits, I'm not sure.In any case, he was very excited, and was able to assemble a working radio in a short time (I helped him the first time, but he subsequently was able to take apart and reassemble by himself no problem). So when it came time to acknowledge a job well done, I thought this little kit would be a nice reward (some of the snap circuits kits are very expensive these mini kits seem quite reasonably priced). He expressed excitement and enthusiasm for acquiring other kits (he's built every one of the 101 projects in the SC100 kit at least a dozen times at this point.). He spends hours a day building circuits and really has learned quite a bit. We underestimated how much: we thought he'd like it, but he LOVES it- to the point of obsession. kit a couple months ago (Christmas present) for our 5 year old son because we thought he'd enjoy it. Not loud enough to listen to as a radio, which kind of defeats the purpose.ģ Fun, but directions for additional projects not very clear We purchased the Snap Circuits Jr. At full volume/amplification, even very strong local stations come through at a -very- low volume. That said, the other reviewer that said the speaker is not loud enough is correct. Pressing it for 5 seconds seems to get it to scan to the next station. Pressing it for a second, or pressing it repeatedly, just yields static (IOW it's not scanning). There is no indication how long you have to hold the T button down. The instructions only say to press the T button and it will search for stations, which on any other radio means to press and release the scan button so that it will scan to just the next station. First one didn't work at all, and we were on my second one, child bordering on tears, before we figured out that you have to press and -HOLD- the T button for a few seconds in order to find a station. Nice little project but poor instructions and not loud enough to enjoy as a radio.
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